This Privacy Policy was published 1st April 2023.
MRMS Solutions Ltd strive to protect your privacy, ensuring compliance with General Data Protection Regulations (GDPR). Included in this policy, is why we collect personal information, how we use it, how we secure it and the conditions under which we may disclose it to others. This policy applies to those who use our services, marketing, employment applicants and customer contract fulfilment activities.
About MRMS?
MRMS is a software and operational solutions provider with a key focus on innovation, working in a range of industries including utilities, infrastructure, and construction for a number of clients. Our office locations are in the Ribble Valley, Lancashire and Bridgend, South Wales.
When We Collect Personal Data
We collect your personal data whenever you use our services. We also collect your data when you interact us, either in person, over the phone, through social media or our website and enquiry page. We collect personal information from other legitimate sources, such as third-party data aggregators, MRMS marketing partners, public sources, or social media. This data is only used with your consent.
Prior to the collection of data, we carry out an assessment, ensuring that there is an established mutual interest between you and MRMS Solutions.
Why We Collect Personal Data
We collect and use your data because of customer service, marketing, and direct sales. We may send you marketing communications which you have requested and consented to from our website or on the phone. These communications are likely to include information about our products and services, events, activities, and promotions of our associated partners’ products and services.
Your data may be used as a result of the following:
- Communications because of direct sale purchases.
- To communicate content and venue details on a webinar or event you signed up for.
- From the ‘Contact Us’ section of our website or other web forms you have completed on the MRMS website (e.g. to download a document/PDF).
- As a follow up on requests (customer support, emails, chats, or phone calls).
- To provide you with access and services related to MRMS.
- To perform contractual obligations, such as order confirmation, license details, invoice, reminders, either with MRMS or one of our suppliers.
- Provide notifications about any disruptions to our services or a client’s services we are working with.
- To contact you to conduct surveys about your opinion on MRMS products and services.
- In order to process a job application.
What Personal Data We Collect
We will collect your title, name, phone number and email address, alongside your company’s details too. Any comments, feedback and questions received from our website, phone calls, emails, documents, meetings, and other activities. Our website may collect your IP address depending on your use of our website. In addition to this, all data sent to us when applying for a job, will be collected. Sensitive personal data and other special categories of personal data will not be collected.
How Long Do We Keep Your Personal Data
Your data collected will be stored by MRMS for as long as we find necessary to fulfil the purpose it was initially collected for. We consider the time taken to answer queries and resolve any issues, whilst complying with legal requirements under applicable laws.
We may preserve your personal data for a reasonable amount of time after our last interaction. Personal data we have collected that is no longer required, will be erased in a secure manner. We may process data for statistical reasons, but in these cases all data will be made anonymous.
Your Personal Data Rights
Your rights to your personal data are listed below:
- You have the right to request a copy of your personal data that MRMS holds.
- You have the right to request personal data changes to information that may be incorrect or outdated.
- You have the right to request that your personal data is deleted when no longer necessary for MRMS to hold.
- You have the right to withdraw or amend and consent to your personal data at any time.
- You have the right to request MRMS to pass on information to another data controller.
- You have the right to restrict your data from further data processing in case there is an issue with the accuracy of this data.
- You have the right to object to any data processing.
If you have any issues with data processing, please email us at: info@mrms.co.uk
What is a Cookie
A cookie is a small file that websites send to your device (phone, laptop, tablet, etc.) to monitor and remember information about you. A website can send its cookie to your device through your website browser but only if your browser settings are allowing it to.
Our Use of Cookies
MRMS use cookies to collect information as users navigate through our website. This standardised information is also known as Website Navigation Information. Your web browser type and browser language, Internet Protocol (“IP”) address and the actions you take on our website, such as the web pages viewed and the links clicked, are all collected.
We collect your information to make our website more efficient, to collate business and marketing information for analytics and to see how people use our website. Cookies and similar technologies help us to adapt our website to user habits and prevent security threats and abuse. If used alone, cookies do not personally identify you.
In some areas of our website, you may notice cookies that are not related to us. Visiting a page with embedded content, such as a video from YouTube, or one which has a “Share” button, you may be presented with cookies from these external websites. These cookies are out of our control and cannot be managed. Please check the third-party websites for more information.
Our cookies will not be used to collect personally identifiable information about you. Cookies which are set by this site can be blocked in your browser settings.
If you require more information about cookies and their utility, please visit www.aboutcookies.org, which contains extensive detail on how to do this on a wide variety of browsers. Details on how you delete cookies from your devices is also included on their website.
Sharing Your Data
MRMS do not share, sell, or rent your personal information with any third parties without consent, except if it is required by law. We will disclose your personal information if we believe it is a legal necessity, such as to comply with a judicial proceeding, court orders, legal processes or to protect our company’s rights. MRMS will do it’s upmost to ensure your privacy rights are prioritised.
Privacy Policy Changes
MRMS hold the rights to amend this policy whenever necessary. The most up-to-date version will always be accessible on our website. As a business, we encourage you to check this Privacy Policy regularly to ensure any changes have been picked up. Any substantial changes will be announced through emails prior to the update taking effect.